Is this Townsville hotel pet-friendly for guests?

Yes, pets are allowed at this property. Check the guest reviews to learn what guests had to share.

What time is check-in & check-out at Townsville hotel?

Check-in time for Townsville hotel starts counting from 12:00 PM and check-out is until 10:00 AM. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Does the Townsville hotel have a swimming pool?

Yes, this Townsville hotel has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Townsville hotel?

Best-rates for the Townsville hotel starts from $110 per night with includes Guest Services, Entertainment, Child Friendly, View, Wheelchair Accessible, Oceanfront, Accessibility, Parking, Pet Friendly, Sports/Activities, Hot Tub, Restaurant, Laundry, Pool, Ocean View, Security/Safety, Wellness Facilities, Internet, Air Conditioner, Balcony/Terrace, Breakfast, Barbecue/Outdoor Cooking with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is Townsville hotel a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 4 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Townsville hotel wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Townsville hotel is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Townsville hotel?

Based on the information reported by the owner or manager, the Townsville hotel indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Townsville hotel?

Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

City Oasis Inn Townsville, SureStay Collection by BW | Hotel in Townsville

| 8.2 (491 Reviews) | Pet Friendly 14 Bathrooms 55 Guests

Townsville Hotel | City Oasis Inn Townsville, SureStay Collection by BW

Hotel in Townsville

Located in Townsville city center, City Oasis Inn offers free Wi-Fi and air-conditioned rooms with a TV. The tropical landscaped gardens feature a lagoon-style pool, a heated spa pool, a waterfall and a children's pool. Reef HQ Aquarium and The Strand are a 15-minute walk each from City Oasis. Magnetic Island Ferry Terminal is 0.9 mi away. Townsville Airport is only 13 minutes’ drive from the hotel. Each room includes a private bathroom, ceiling fans, tea/coffee making facilities and a refrigerator. Ironing facilities are provided. Some rooms have car parking directly outside. The Standard Double Room - Pet Friendly can only accommodate pets with prior request. Sidewalk Cafe and Bar offers a relaxed atmosphere with both indoor and al fresco dining. The Cafe is open Monday to Friday for breakfast from 7am - 11am. Closed on Weekends and Public holidays. BBQ facilities and room service are also available. Guest laundry facilities are available, along with same-day dry cleaning. There is also a children's playground.

City Oasis Inn Townsville, SureStay Collection by BW is located in Townsville.

This 60 Bedrooms Hotel is suitable for tourists and travelers. It has several amenities that would guarantee your comfort. These amenities include: View, Wheelchair Accessible, Oceanfront, and several others. This is a 4 star rated property and has over 491 reviews with the average score of 8.2 . Coming to Townsville and needing a place to stay? Be it for work or for leisure, consider staying at this Hotel for your next visit, you will surely love it.

You can check the reviews and description of this 60 Bedrooms Hotel if you want to learn more about this place in Townsville. These details are authentic, as they are provided by our partner, booking.com.

This City Oasis Inn Townsville, SureStay Collection by BW in Townsville is well equipped and has all facilities that have been listed below. Please note that these details were shared to us by booking.com for the listed “City Oasis Inn Townsville, SureStay Collection by BW”. We solely rely on their shared details and are regarded as “accurate”. If you have any concerns about the information or accuracy describing this Hotel, please let us know.

Amenities

Air Conditioner

Parking

Pet Friendly

Pool

View

Wheelchair Accessible

Ocean View

Balcony/Terrace

Oceanfront

Accessibility

Security/Safety

Sports/Activities

Wellness Facilities

Restaurant

Guest Services

Entertainment

Breakfast

Barbecue/Outdoor Cooking

Child Friendly

Hot Tub

Internet

Laundry

Facility Overview

Breakfast

Restaurant

Coffee house on site

Kids' meals

Special diet meals (on request)

Wine/Champagne

Parking

Parking

Private Parking

Parking on site

Accessible parking

Free parking

Activities

Hiking

Golf course (within 2 miles)

Hot tub/Jacuzzi

Entertainment

Outdoor play equipment for kids

General

Air conditioning

Non-smoking rooms

Facilities for disabled guests

Wifi in all areas

Family rooms

Safe

Hypoallergenic room available

Soundproof rooms

Smoke-free property

Pet friendly

Guest Services

Baggage storage

Ironing service

Concierge

Fax/Photocopying

Tour desk

Laundry

Dry cleaning

Invoice provided

Internet

Free Wifi

Wifi

Internet

Outdoors

Outdoor pool

Outdoor furniture

Picnic area

BBQ facilities

Garden

Outdoor pool (year-round)

Security/Safety

Smoke alarms

Key access

Fire extinguishers

Guests have the option to cancel any cleaning services for their accommodation during their stay

Linens, towels, and laundry washed in accordance with local authority guidelines

Use of cleaning chemicals that are effective against coronavirus

Guest accommodation disinfected between stays

All plates, cutlery, glasses, and other tableware sanitized

Physical distancing in dining areas

Delivered food covered securely

Food can be delivered to guest accommodation

Breakfast to-go containers

Staff follow all safety protocols as directed by local authorities

Cashless payment available

Physical distancing rules followed

Contactless check-in/out

Spa

Saltwater pool

Shallow end

Beach chairs/Loungers

Swimming pool

Fenced pool

Policies

Check-in

The minimum age for check-in is 18

Cancellation policy

Non refundable

Payment Policy

Credit card required

Pet Policy

Pets are allowed and charges may apply.

Please note city oasis inn does not offer 24-hour check-in and may need to contact you to arrange check-in. please let the property know your expected arrival time and mobile phone number in advance. you can use the special requests box when booking, or contact the property using the contact details found on the booking confirmation, you can request your preferred bedding configuration in the special request box at the time of booking. please note that the bedding configuration is not guaranteed and will be confirmed upon arrival, subject to availability, please note that only the 'standard double room - pet friendly' can accommodate pets, and only upon prior request. for further information please contact the property in advance, using the contact details found on the booking confirmation.please inform of your expected arrival time in advance. you can use the special requests box when booking, or contact the property directly using the contact details in your confirmation, guests are required to show a photo id and credit card upon check-in. please note that all special requests are subject to availability and additional charges may apply.

Reviews

Value for money:

8.33

Location:

8.86

Staff:

9.21

Facilities:

8.5

Comfort:

8.74

Cleanliness:

8.81

Tracey

Dec 10, 2025 08:00:00 AM

Review Score: 9

Australia

Reviewer Type: Couple

Travel Purpose: leisure

Positive: Great pool , friendly staff and clean rooms , also great location close to everything

Summary: Stayed here for a wedding , would absolutely recommend staying here

See All Reviews

Room Arrangement

Room Info	Facilities
Executive Room Room Type: Double Room Size: 26 m² 1 Queen bed(s) Bed	Food & Drink Tea/Coffee maker Bathroom Body soap, Shower, Towels, Toilet, Bathtub, Conditioner, Toilet paper, Free toiletries, Hairdryer, Shampoo, Private bathroom Media & Technology Flat-screen TV, Radio, TV General Air conditioning, Iron, Soundproof, Ironing facilities, Fan, Smoke Alarm, Carpeted, Trash cans Services Wake-up service/Alarm clock Kitchen Refrigerator, Electric kettle Living Area Desk Bedroom Wardrobe or closet, Alarm clock, Linens Accessibility Upper floors accessible by stairs only Room Amenities Clothes rack Pool and Spa Pool towels Physical distancing Single-room AC for guest accommodation
Executive Kitchenette Room Type: Double Room Size: 29 m² 1 Queen bed(s) Bed	Food & Drink Tea/Coffee maker Bathroom Body soap, Shower, Towels, Toilet, Bathtub, Conditioner, Toilet paper, Free toiletries, Hairdryer, Shampoo, Private bathroom Media & Technology Flat-screen TV, Radio, TV General Air conditioning, Iron, Soundproof, Ironing facilities, Fan, Smoke Alarm, Carpeted, Trash cans Services Wake-up service/Alarm clock Kitchen Toaster, Kitchen, Microwave, Dining table, Electric kettle, Refrigerator, Kitchenware, Kitchenette, Stovetop Living Area Dining area, Sitting area, Desk Bedroom Wardrobe or closet, Alarm clock, Linens Accessibility Upper floors accessible by stairs only Room Amenities Clothes rack Pool and Spa Pool towels Physical distancing Single-room AC for guest accommodation
Family Two-Bedroom with Kitchenette Room Type: Family Room Size: 53 m² 2 Queen bed(s) Bed 2 Twin bed(s) Bed 2 Queen bed(s) Bed	Food & Drink Tea/Coffee maker Bathroom Body soap, Shower, Towels, Toilet, Bathtub, Conditioner, Toilet paper, Free toiletries, Hairdryer, Shampoo, Private bathroom Media & Technology Flat-screen TV, Radio, TV General Air conditioning, Iron, Soundproof, Ironing facilities, Fan, Smoke Alarm, Carpeted, Trash cans Services Wake-up service/Alarm clock Kitchen Toaster, Kitchen, Microwave, Dining table, Electric kettle, Refrigerator, Kitchenware, Kitchenette, Stovetop Living Area Sitting area, Desk Bedroom Wardrobe or closet, Alarm clock, Linens Accessibility Upper floors accessible by stairs only Room Amenities Clothes rack Pool and Spa Pool towels Physical distancing Single-room AC for guest accommodation
Standard Double Room Room Type: Double Room Size: 10 m² 1 Full bed(s) Bed	Food & Drink Tea/Coffee maker Bathroom Body soap, Shower, Towels, Toilet, Conditioner, Toilet paper, Free toiletries, Hairdryer, Shampoo, Private bathroom Media & Technology Flat-screen TV, TV General Air conditioning, Iron, Soundproof, Ironing facilities, Fan, Smoke Alarm, Carpeted, Trash cans Services Wake-up service/Alarm clock Kitchen Refrigerator, Electric kettle Living Area Desk Bedroom Wardrobe or closet, Linens Accessibility Upper floors accessible by stairs only Room Amenities Clothes rack Pool and Spa Pool towels Physical distancing Single-room AC for guest accommodation
Standard Twin Room Room Type: Twin Room Size: 10 m² 1 Twin bed(s) Bed 1 Queen bed(s) Bed	Food & Drink Tea/Coffee maker Bathroom Body soap, Shower, Towels, Toilet, Conditioner, Toilet paper, Free toiletries, Hairdryer, Shampoo, Private bathroom Media & Technology Flat-screen TV, TV General Air conditioning, Iron, Soundproof, Ironing facilities, Fan, Smoke Alarm, Carpeted, Trash cans Services Wake-up service/Alarm clock Kitchen Refrigerator, Electric kettle Living Area Desk Bedroom Wardrobe or closet, Linens Accessibility Upper floors accessible by stairs only Room Amenities Clothes rack Pool and Spa Pool towels Physical distancing Single-room AC for guest accommodation
Family Room with Bathroom Room Type: Family Room Size: 28 m² 1 Bunk bed Bed 2 Queen bed(s) Bed 1 Full bed(s) Bed 2 Bunk bed Bed	Food & Drink Tea/Coffee maker Bathroom Body soap, Shower, Towels, Toilet, Bathtub, Conditioner, Toilet paper, Free toiletries, Hairdryer, Shampoo, Private bathroom Media & Technology Flat-screen TV, TV General Air conditioning, Iron, Soundproof, Ironing facilities, Fan, Smoke Alarm, Carpeted, Trash cans Services Wake-up service/Alarm clock Kitchen Refrigerator, Electric kettle Living Area Desk Bedroom Wardrobe or closet, Linens Accessibility Upper floors accessible by stairs only Room Amenities Clothes rack Pool and Spa Pool towels Physical distancing Single-room AC for guest accommodation
Standard Double Room - Pet Friendly Room Type: Double Room Size: 12 m² 1 Full bed(s) Bed	Food & Drink Tea/Coffee maker Bathroom Body soap, Shower, Towels, Toilet, Conditioner, Toilet paper, Free toiletries, Hairdryer, Shampoo, Private bathroom Media & Technology Flat-screen TV, TV General Air conditioning, Iron, Tile/Marble floor, Soundproof, Ironing facilities, Fan, Smoke Alarm, Trash cans Services Wake-up service/Alarm clock Kitchen Refrigerator, Electric kettle Living Area Desk Bedroom Wardrobe or closet, Linens Accessibility Upper floors accessible by stairs only, Entire unit located on ground floor Room Amenities Clothes rack Pool and Spa Pool towels Physical distancing Single-room AC for guest accommodation
Executive Twin Room Room Type: Twin Room Size: 26 m² 1 Twin bed(s) Bed 1 Queen bed(s) Bed	Food & Drink Tea/Coffee maker Bathroom Body soap, Shower, Towels, Toilet, Conditioner, Toilet paper, Free toiletries, Hairdryer, Shampoo, Private bathroom Media & Technology Flat-screen TV, Radio, TV General Air conditioning, Iron, Soundproof, Ironing facilities, Fan, Smoke Alarm, Carpeted, Trash cans Services Wake-up service/Alarm clock Kitchen Refrigerator, Electric kettle Living Area Desk Bedroom Wardrobe or closet, Linens Accessibility Upper floors accessible by stairs only Room Amenities Clothes rack Pool and Spa Pool towels Physical distancing Single-room AC for guest accommodation
Loft Room Type: Apartment 1 Full bed(s) Bed	Food & Drink Tea/Coffee maker Bathroom Body soap, Shower, Towels, Toilet, Bathtub, Conditioner, Toilet paper, Free toiletries, Hairdryer, Shampoo, Private bathroom Media & Technology Flat-screen TV, TV General Air conditioning, Iron, Soundproof, Ironing facilities, Fan, Smoke Alarm, Trash cans Services Wake-up service/Alarm clock Kitchen Refrigerator, Electric kettle Living Area Desk Bedroom Wardrobe or closet, Linens Accessibility Upper floors accessible by stairs only Room Amenities Clothes rack Pool and Spa Pool towels Physical distancing Single-room AC for guest accommodation
Deluxe Family Room Room Type: Family 1 Bunk bed Bed 2 Queen bed(s) Bed	Food & Drink Tea/Coffee maker Bathroom Body soap, Shower, Towels, Toilet, Conditioner, Toilet paper, Free toiletries, Hairdryer, Shampoo, Private bathroom Media & Technology Flat-screen TV, TV General Air conditioning, Iron, Soundproof, Ironing facilities, Fan, Smoke Alarm, Carpeted, Trash cans Services Wake-up service/Alarm clock Kitchen Refrigerator, Electric kettle Living Area Desk Bedroom Wardrobe or closet, Alarm clock, Linens Accessibility Upper floors accessible by stairs only Room Amenities Clothes rack Pool and Spa Pool towels Physical distancing Single-room AC for guest accommodation
Standard Family Room Room Type: Family 1 Full bed(s) Bed 1 Bunk bed Bed	Food & Drink Tea/Coffee maker Bathroom Body soap, Shower, Towels, Toilet, Conditioner, Toilet paper, Free toiletries, Hairdryer, Shampoo, Private bathroom Media & Technology Flat-screen TV, TV General Air conditioning, Iron, Soundproof, Ironing facilities, Fan, Smoke Alarm, Carpeted, Trash cans Services Wake-up service/Alarm clock Kitchen Refrigerator, Electric kettle Living Area Desk Bedroom Wardrobe or closet, Linens Accessibility Upper floors accessible by stairs only Room Amenities Clothes rack Pool and Spa Pool towels Physical distancing Single-room AC for guest accommodation
Family Room Room Type: Family 1 Full bed(s) Bed 2 Bunk bed Bed	Food & Drink Tea/Coffee maker Bathroom Body soap, Shower, Towels, Toilet, Conditioner, Toilet paper, Free toiletries, Hairdryer, Shampoo, Private bathroom Media & Technology Flat-screen TV, TV General Air conditioning, Iron, Soundproof, Ironing facilities, Fan, Smoke Alarm, Carpeted, Trash cans Services Wake-up service/Alarm clock Kitchen Refrigerator, Electric kettle Living Area Desk Bedroom Wardrobe or closet, Linens Accessibility Upper floors accessible by stairs only Room Amenities Clothes rack Pool and Spa Pool towels Physical distancing Single-room AC for guest accommodation
Two-Bedroom House Room Type: Vacation Home 2 Twin bed(s) Bed 1 Queen bed(s) Bed	Food & Drink Tea/Coffee maker Bathroom Body soap, Shower, Towels, Toilet, Bathtub, Conditioner, Toilet paper, Free toiletries, Hairdryer, Shampoo, Private bathroom Media & Technology Flat-screen TV, TV General Air conditioning, Iron, Soundproof, Ironing facilities, Fan, Smoke Alarm, Trash cans Services Wake-up service/Alarm clock Kitchen Refrigerator, Electric kettle Living Area Sitting area, Desk Bedroom Wardrobe or closet, Linens Accessibility Upper floors accessible by stairs only Room Amenities Clothes rack Pool and Spa Pool towels Physical distancing Single-room AC for guest accommodation
Three-Bedroom Apartment Room Type: Apartment 1 Twin bed(s) Bed 1 Queen bed(s) Bed 2 Twin bed(s) Bed 1 Twin bed(s) Bed 1 Queen bed(s) Bed	Food & Drink Tea/Coffee maker Bathroom Body soap, Shower, Towels, Toilet, Conditioner, Toilet paper, Free toiletries, Hairdryer, Shampoo, Private bathroom Media & Technology Flat-screen TV, TV General Air conditioning, Iron, Soundproof, Ironing facilities, Fan, Smoke Alarm, Trash cans Services Wake-up service/Alarm clock Kitchen Refrigerator, Electric kettle Living Area Desk Bedroom Wardrobe or closet, Linens Accessibility Upper floors accessible by stairs only Room Amenities Clothes rack Pool and Spa Pool towels Physical distancing Single-room AC for guest accommodation

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City Oasis Inn Townsville, SureStay Collection by BW | Hotel in Townsville

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Hotel in Townsville

Amenities

Facility Overview

Policies

Reviews

Reviews

Room Arrangement

Food & Drink

Bathroom

Media & Technology

General

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