Is this Massena hotel pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

What time is check-in & check-out at Massena hotel?

Check-in time for Massena hotel starts counting from 3:00 PM and check-out is until 11:00 AM. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Does the Massena hotel have a swimming pool?

No, this Massena hotel does not have a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Massena hotel?

Best-rates for the Massena hotel starts from $114 per night with includes Designated Smoking Area, Toiletries, Child Friendly, Internet, Kitchen, Air Conditioner, Balcony/Terrace, Entertainment, Barbecue/Outdoor Cooking, Laundry, TV, Parking, Sports/Activities, Bedding/Linens, Wellness Facilities, Guest Services, Breakfast with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is Massena hotel a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 2 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Massena hotel wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Massena hotel has not specified they are wheelchair accessible. Likewise, there is not an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Massena hotel?

Based on the information reported by the owner or manager, the Massena hotel indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Massena hotel?

Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

SureStay by Best Western Massena | Hotel in Massena

7.6 (477 Reviews) | 1 Bathroom

Massena Hotel | SureStay by Best Western Massena

Hotel in Massena

Hotel with free parking, in the vicinity of Harte Haven Shopping Center
This hotel features a 24-hour front desk, gas grills, and a picnic area. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include RV/bus/truck parking and a vending machine.
SureStay by Best Western Massena offers 45 air-conditioned accommodations with coffee/tea makers and designer toiletries. 33-inch flat-screen televisions come with cable channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

Amenities

Air Conditioner

Parking

Designated Smoking Area

Balcony/Terrace

Sports/Activities

Bedding/Linens

Wellness Facilities

Toiletries

Guest Services

Entertainment

Breakfast

Barbecue/Outdoor Cooking

Child Friendly

Internet

Kitchen

Laundry

Facility Overview

Bathrooms

Toilet paper

Shower/tub combination

Hair dryer

Soap

Designer toiletries

Shampoo

Towels

Bedroom

Air conditioning

Bed sheets

Desk

Desk chair

Iron/ironing board

Free local calls

Laptop-friendly workspace

Phone

Breakfast

Free continental breakfast available 7:00 AM–9:00 AM on weekdays and 7:00 AM–10:00 AM on weekends

Coffee/tea maker

Refrigerator

Microwave

Parking

Wheelchair-accessible parking and van parking available

RV/bus/truck parking on site

Roundtrip airport shuttle (surcharge) from 7:00 AM - 7:00 PM

Free secured, uncovered self parking on site

Airport shuttle at scheduled times, on request

Accessibility

2 on-site accessible parking spaces

Front entrance ramp

Wheelchair-accessible registration desk height (inches): 37

Wheelchair-accessible van parking

Braille signage

Stair-free path to entrance

Wheelchair accessible (may have limitations)

This property does not have elevators

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

Well-lit path to entrance

Upper floors accessible by stairs only

Wheelchair-accessible parking

Wheelchair-accessible registration desk

Activities

Casino

Entertainment

Cable channels

33-inch flat-screen TV

General

Vending machine

French

Hindi

English

Designated smoking areas

Guest Services

Refrigerator

Microwave

Daily housekeeping

24-hour front desk

Internet

Available in some public areas: Free WiFi

Available in all rooms: Free WiFi

Outdoors

Picnic area

BBQ grill(s)

Nature reserve

Terrace

Policies

Check-in

Check-in start time: 3 pm; check-in end time: 3:00 am late check-in subject to availability minimum check-in age: 21

Check-out

Check-out before 11 am

Child Policy

Children are welcome. kids stay free! up to 2 children 12 years old and younger stay free when using existing bedding. rollaway/extra beds are available for usd 25 per day. cribs (infant beds) are not available.

Payment Policy

Airport shuttle fee: usd 20 per person (one-way) airport shuttle fee per child: usd 15 (one-way), (from 4 to 12 years old) pet deposit: usd 150 per stay pet fee: usd 30.00 per pet, per day service animals are exempt from fees rollaway bed fee: usd 25 per day the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.

Pet Policy

2 total pets pets allowed for an extra charge of usd 30.00 per pet, per day, plus a deposit of usd 150 per stay pets cannot be left unattended service animals are welcome, and are exempt from fees specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards and debit cards; cash is not accepted this property affirms that it follows the cleaning and disinfection practices of commitment to clean (choice)

Reviews

Bradley

Aug 27, 2025 07:18:04 PM

Review Score: 10

Summary: Always stay here when I’m in the north country for business. Staff is accommodating and they recent made some improvements Always very clean and nice and quiet

See All Reviews

Room Arrangement

Room Info	Facilities
Standard Room, 2 Queen Beds, Non Smoking (Larger Room;with Sofabed) Room Size: m² 2 Queen Beds	General Rollaway/extra beds (surcharge), Private bathroom, Wardrobe or closet, Pets not allowed, Extra bed count 1, Bed count minimum 2, Number of bathrooms - 1, Bed count maximum 2
Standard Room, 1 Queen Bed, Non Smoking Room Size: m² 1 Queen Bed	General Rollaway/extra beds (surcharge), Private bathroom, Wardrobe or closet, Pets not allowed, Bed count minimum 1, Extra bed count 1, Bed count maximum 1
Standard Room, 1 King Bed, Non Smoking Room Size: m² 1 King Bed	General Rollaway/extra beds (surcharge), Private bathroom, Wardrobe or closet, Pets not allowed, Bed count minimum 1, Extra bed count 1, Bed count maximum 1, Number of bathrooms - 1
Standard Room, 2 Queen Beds, Non Smoking Room Size: m² 2 Queen Beds	General Rollaway/extra beds (surcharge), Private bathroom, Wardrobe or closet, Pets not allowed, Extra bed count 1, Bed count minimum 2, Number of bathrooms - 1, Bed count maximum 2
Standard Room, 1 King Bed, Non Smoking (Larger Room;with Sofabed) Room Size: m² 1 King Bed	General Rollaway/extra beds (surcharge), Private bathroom, Pets not allowed, Bed count minimum 1, Extra bed count 1, Bed count maximum 1, Number of bathrooms - 1
Standard Room, 1 Queen Bed, Accessible, Bathtub Room Size: m² 1 Queen Bed	General Private bathroom, No rollaway/extra beds, Pets not allowed, Bed count minimum 1, Bed count maximum 1